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Conversations with Dell

Me:

I want to connect my laptop to my LCD monitor via the DisplayPort, but I can’t find any cables/adapters.  Nothing came with the laptop and I can’t find any DisplayPort accessories on the Dell web site.

Dell:

First of all, I apologize for the difficulties you have experienced, and I can certainly understand your frustration. Please be assured that I am concerned with the problems you are having with your computer and wish to resolve them within the shortest period of time.

VGA cable is not available so what I can suggest is you can get or purchase VGA cable from any computer stores. Any VGA cable will due.

Me:

I’m sorry I don’t understand what you mean.

I don’t want to use the analog VGA connector.  How can I connect with the DisplayPort connector?  Why does the laptop have a DisplayPort output if Dell doesn’t supply any cables or adapters (even to buy) to use it with?

Dell:

First of all, I apologize for the difficulties you have experienced, and I can certainly understand your frustration. Please be assured that I am concerned with the problems you are having with your computer and wish to resolve them within the shortest period of time.

Your system is working fine. The only question is that why a VGA cable was not provided where the notebook has a VGA port. Your system is working properly. The reason why it does not come with a VGA cable it is because the notebook has its LCD built-in, no need for an external monitor. The reason why it has a VGA port, it is for enhancement where you can connect a projector or external monitor which is only optional.

Me:

Thanks for your reply but I don’t think you understand my question.

My laptop has the following display outputs:

* VGA
* HDMI
* DisplayPort

I’m not asking about the VGA port or a VGA cable.  I understand how to connect a monitor using VGA or HDMI.  What I’m asking about is DisplayPort.

http://en.wikipedia.org/wiki/Displayport

I want to connect my laptop to an LCD monitor via the DisplayPort output.  Or, to put the question another way:  Why does the laptop have a DisplayPort output if there is no cable to use it with?

Dell:

First of all, I apologize for the difficulties you have experienced, and I can certainly understand your frustration. Please be assured that I am concerned with the problems you are having with your computer and wish to resolve them within the shortest period of time.

I understand what your query is. What I am trying to explain is that Dell systems especially notebooks does not come with third party cable if it is an optional peripheral. Not all Del users uses the display port, so it is an option for the customer to get or purchase a display port cable upon system purchase.

In your case, you can purchase a display port cable from any computer store.

Me:

Thanks for your reply.  I understand that it’s an optional peripheral, but I cannot find anyone in Australia who sells a DisplayPort cable.  That includes the Dell Australia web site.  Do you know of any computer stores that sell them?

Dell:

First of all, I apologize for the difficulties you have experienced, and I can certainly understand your frustration. Please be assured that I am concerned with the problems you are having with your computer and wish to resolve them within the shortest period of time.

Display port cable is not yet mass produced because there are limited monitors using it. Display port came with Dell systems is an advantage on your part. As of the moment monitor manufacturers are still working to have a display port. Display port cable will be available soon. I apologize I cannot provide information where you can purchase a display port cable.